FAQs

TERMS OF USE

Last Updated: July 20, 2020

Table of Contents

1. Introduction

2. Copyright

3. Trademarks

4. Product Information

6. Responsibility for your Content

6. Your Use of Content on the Sites and Limitation of Liability

7. Your Content Submissions

8. Third Party Content and Third Party Sites

9. Mobile Services

10. Modification of Content

11. Reservation of Rights

12. Disclaimer of Warranties

13. Disclaimer of Liabilities

14. Indemnification

15. DMCA

16. Fraud Protection Program

17. Privacy

18. Waiver

19. English Language

20. Dispute Resolution

21. Agreement to Arbitrate Disputes

22. Choice of Law/Forum Selection

23. Severability

1. Introduction

These are the terms of use ("Terms of Use") for your use of services or features on the sites owned and controlled by Flewd Inc. ("Flewd"), including www.flewd.com (the "Sites"). We may add additional Sites from time to time as we expand our beauty offerings and these Terms of Use will govern those new Sites when added. You may be accessing our Sites from a computer or mobile phone device (through an iPhone application, for example) and these Terms of Use govern your use of our Sites and your conduct, regardless of the means of access.

If you register for a Flewd account, you will have two pages associated with your Flewd account, including a Profile page and Account page. 

BY USING THE SITES, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE, OUR PRIVACY POLICY AND OUR GUIDELINES AND RULES. IF YOU DO NOT AGREE WITH ANY OF THESE, YOU SHOULD NOT USE OUR SITES.

We also like to interact with you on third party sites where we post content or invite your feedback ("Third Party Sites"). Our Terms of Use and other areas of our Sites may provide guidelines ("Guidelines") and rules and regulations ("Rules") in connection with the Community, including services that involve Third Party Sites, but Flewd does not control those Third Party Sites, and these Terms of Use, our Guidelines and our Rules do not apply to companies that Flewd does not own or control, or to the actions of people that Flewd does not employ or manage. You should always check the terms of use posted on Third Party Sites.

Flewd reserves the right to change or modify any of the terms and conditions contained in the Terms of Use, Guidelines and Rules from time to time at any time, without notice, and in its sole discretion. If Flewd decides to change these Terms of Use, Flewd will post a new version on the Sites and update the date set forth above. Any changes or modifications to these Terms of Use, Guidelines or Rules will be effective upon posting of the revisions. YOUR CONTINUED USE OF THE SITES FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS AND IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE SITES. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Sites and your participation in the Community.

2. Copyright

All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Sites is Copyright (c) 2020 Flewd Inc., ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Sites is the exclusive property of Flewd and protected by U.S. and international copyright laws. All software used on the Sites is the property of Flewd or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Flewd, engaging with the Community or using the Sites as a shopping resource. Any other use of materials on the Sites - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Flewd is strictly prohibited.

3. Trademarks

Flewd.com and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Flewd and may not be used in connection with any product or service that is not offered by Flewd in any manner that is likely to cause confusion among customers. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

4. Product Information

The products displayed on the Sites can be ordered and delivered only within the U.S. and certain select countries. See the International Shipments section of Flewd.com for more information. Flewd products displayed on the Sites may be available in select retail Flewds in the U.S. and certain foreign markets. All prices displayed on Flewd.com are quoted in U.S. Dollars and are valid and effective only in the U.S. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Flewd.

All material and information presented by Flewd is intended to be used for personal, educational or informational purposes only. The statements made about products by the manufacturers have not been evaluated by the U.S. Food and Drug Administration or any other government agency and the results reported, if any, may not necessarily occur in all individuals. The statements and products sold through Flewd are not intended to diagnose, treat, cure or prevent any condition or disease. If any minor uses any goods or product from Flewd it should be only after the legal or parental guardian has discussed the product with the minor's doctor.

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Sites is not meant to serve as a substitute for professional medical advice: these Sites are solely online stores for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Flewd does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. Flewd does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.

The products available on the Sites and the Community, including any samples Flewd may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Flewd. Flewd reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms of Use, as determined by Flewd in its sole discretion.

Except where prohibited by law, Flewd may limit the number of products available for purchase.

We’ve taken great care to make sure that the information you read about our products is accurate, but we’re not doctors—we don’t even play doctors on TV. Nothing on our Sites should be interpreted as medical advice. If you have questions about particular products, their ingredients, or their effects, you should talk to a real doctor or health care provider.

5. Responsibility for your Content

You are solely responsible for all content that you upload, post, email or otherwise transmit via or to the Sites, through the Community or otherwise, including the submission of product Ratings & Reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, forum postings, comments, questions, answers or other materials (collectively, "Content"). We will not accept Content from you unless you are a registered user of the Sites and a member of Community.

6. Your Use of Content on the Sites and Limitation of Liability

Flewd provides the Sites and the Community and all other applications and services on the Sites as a forum only. Flewd is not liable for any statements, representations, or Content provided by its users in any public forum on the Sites or any Third Party Site, including without limitation through the Community. Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via or on the Sites or any Third Party Site, including through the Community, is not controlled by Flewd. Flewd cannot guarantee the accuracy, integrity or quality of such Content. You understand that by using the Community, you may be exposed to Content that may be offensive, indecent or objectionable and Flewd shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you. Under no circumstances will Flewd be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Sites or through the Community. The preceding sentence does not apply to New Jersey residents.

You may access the Content and any other content on the Sites only as permitted under these Terms of Use and the Privacy Policy and you agree to not engage in the use, copying or distribution of any of the Content other than as expressly provided herein.

You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. Flewd reserves all rights not expressly granted in and to the Content. When using the Community, you may not disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges.

7. Your Content Submissions

By submitting Content to Flewd and participating in the Community, you represent and warrant that:

- You understand you are participating in a public forum and that your Content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites;

- You are the sole author and owner of the intellectual property and other rights thereto (or have the necessary licenses, rights, consents and permissions to use and provide a non-exclusive license to Flewd to use all intellectual property and other rights thereto to enable inclusion and use of the Content in the manner contemplated by the Sites and these Terms of Use);

- You understand that your Content may be utilized and distributed by Flewd in its marketing materials, including but not limited to, Flewd.com, Flewd emails, social channels, and store materials;

- You shall comply with the Federal Trade Commission’s Guides on the Use of Endorsements and Testimonials in Advertising. Without limiting the generality of the foregoing, this means that if you received compensation in any form (including free product) or any other incentive (such as an entry in a sweepstakes or contest or a coupon) in exchange for providing content for posting content on Flewd’s sites or channels (including but not limited to product reviews, Q&A, photographs, and social channels), then this must be disclosed in such post. All disclosures must be made clearly and conspicuously;

- All "moral rights" that you may have in such Content have been voluntarily waived by you and you do not require that any personally identifying information be used in connection with the Content that you submit, or any derivative works of or upgrades or updates thereto

- All Content that you post is accurate;

- You are at least 13 years old and, if you are a minor, that you have obtained the consent of your parent or legal guardian to use the Site and their agreement to these Terms of Use;

- and that use of the Content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You also represent and warrant that any Content you submit:

- Is not false, inaccurate or misleading;

- Does not harm minors;

- Does not infringe any copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any person or entity;

- Does not violate any obligations you may have with respect to such Content under any law or under contractual or fiduciary relationships (such as, but not limited to, inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

- Does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

- Is not, or would not reasonably be considered to be, unlawful, harmful, defamatory, trolling, bullying, libelous, vulgar, obscene, invasive of another's privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation;

- Is relevant to the product being rated and reviewed or about which a question or answer is submitted;

- Does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;

- Complies in all respects with these Terms of Use, our Privacy Policy and all Guidelines and Rules;

- Is not a form of phishing and does not contain unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;

- Does not contain any computer viruses, worms or other potentially damaging computer programs or files; and

- Does not impersonate any person or entity, including, without limitation, any Flewd official, forum leader, guide or host, or falsely states or otherwise misrepresents your affiliation with a person or entity. You may not use the Sites or Community to collect or store personal information about other users.

Flewd does not endorse any Content or any opinion, recommendation or advice expressed therein, and Flewd disclaims all liability with respect to the Content posted by third parties.

If your Content includes ideas, suggestions, documents or proposals to Flewd through the Community, (a) such Content is not confidential or proprietary and Flewd has no obligation of confidentiality, express or implied, with respect thereto; (b) Flewd may have something similar to that Content already under consideration or development; and (c) you are not entitled to compensation, payment or reimbursement of any kind for such Content from Flewd under any circumstances unless you are otherwise notified by Flewd in writing.

For any Content that you submit, you grant Flewd a worldwide, perpetual, non-exclusive, irrevocable, royalty-free, sublicenseable and transferable right and license to use, reproduce, communicate, distribute, share, copy, modify, delete in its entirety, edit, adapt, publish, translate, publicly display, publicly perform, use, create derivative works from and/or sell and/or distribute such Content and/or incorporate such Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This includes, but is not limited to, sharing your Content, including your Ratings & Reviews, with third-party brands whose product we sell. This license will survive the termination of these Terms of Use and your use of the Site.

You own your content, even after you post it to our Sites. But by sharing with us you’re granting us a non-exclusive license to it, which means we might use it in places like marketing materials.

We know that some Community posts include ideas or business proposals for Flewd—we don’t pay for unsolicited suggestions like these. And know that when you post ideas like this in public, they’re not covered by any kind of confidentiality or copyright protection.

8. Third Party Content and Third Party Sites

Flewd may provide content of third parties ("Third Party Content") or links to Third Party Sites as a service to those interested in this information. Flewd does not monitor, approve or have any control over any Third Party Content or the Third Party Sites and the inclusion of links to Third Party Content or Third Party Sites does not imply any association or relationship between Flewd and such third party. Flewd does not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Site. Flewd is not responsible for updating or reviewing Third Party Content or Third Party Sites. You use Third Party Content and Third Party Sites at your own risk. Third Party Content, including comments from third party users submitted to Flewd through the Community, do not necessarily reflect the views of Flewd.

9. Mobile Services

If you access the Sites via your mobile phone (through an iPhone application, for example), we do not currently charge for this access. Additionally, you may receive text messages or calls from us related to certain products or services. Please be aware that if you access the Sites via your mobile phone or provide a mobile phone number to us in order to be contacted by voice or text message, your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply. To find out more about how we use information regarding your mobile device, including your phone number, review our Privacy Policy.

10. Modification of Content

All Content that you submit is not confidential and may be used at Flewd's sole discretion. Flewd may or may not pre-screen Content. However, Flewd and its designees will have the right (but not the obligation) in their sole discretion to pre-screen, change, condense or delete any Content on the Sites. In particular, Flewd and its designees will have the right to remove any Content that Flewd deems, in its sole discretion, to violate the Guidelines, or any other provision of these Terms of Use. Flewd does not guarantee that you will have any recourse through Flewd to edit or delete any Content you have submitted. Flewd reserves the right to incorporate any Content you have submitted into any account you may have, now or in the future, as a registered user of the Sites. Ratings and Reviews and Gallery photos are generally posted within two to four business days. However, Flewd reserves the right to remove or to refuse to post any submission for violation of any relevant terms or guidelines. You acknowledge that you, not Flewd, are responsible for the contents of any Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of Flewd, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

11. Reservation of Rights

Flewd reserves the right, at any time, without notice and in its sole discretion, to terminate your license to use the Community and the Sites and to block or prevent your future access to and use of the Community and the Sites. Flewd may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Use, (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of Flewd (and its employees), its users and the public.

12. Disclaimer of Warranties

FLEWD IS PROVIDING THE SITES, THEIR CONTENTS AND THE COMMUNITY ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE SITES OR THE COMMUNITY, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE SITES OR AS PART OF THE COMMUNITY. TO THE FULLEST EXTENT PERMITTED BY LAW, FLEWD DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, FLEWD DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE SITES OR THE COMMUNITY IS ACCURATE, COMPLETE OR CURRENT. Please note that some jurisdictions may not allow the exclusion of implied warranties and conditions, so some of the above exclusions may not apply to you but shall apply to the maximum extent permitted by applicable laws. Price and availability information is subject to change without notice.

13. Disclaimer of Liabilities

FLEWD WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITES OR THE COMMUNITY. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. This provision does not apply to New Jersey residents.

14. Indemnification

You agree to defend, indemnify and hold harmless Flewd (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages including reasonable legal fees, arising out of (a) your misuse of the Sites and the Community; (b) your violation of any term of these Terms of Use; (c) a breach of your representations and warranties set forth above regarding Content; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (e) any claim that any Content you submitted caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your misuse of the Sites and the Community.

15. DMCA

If you believe your work or content has been copied and posted to the Sites in a way that constitutes copyright infringement, please provide Flewd's designated copyright agent the following written information in accordance with the Digital Millennium Copyright Act (the "DMCA"):

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

• A description of the copyrighted work that you claim has been infringed upon;

• A description of where the material that you claim is infringing is located on the Sites;

• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

• Your name, address, telephone number and email address (if available); and

• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Flewd's DMCA designated copyright agent for notice of claims of copyright infringement on the Sites is our General Counsel, Eric Baysinger, who can be reached as follows:

Flewd Inc.

Legal Department

1182 Broadway, 9B

New York, NY 10001

E-mail: copyright@flewd.com

1-833-445-7318

If you see anything on our Site that you believe infringes on your own trademark or copyright, email us at copyright@flewd.com

16. Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

17. Privacy

By submitting your email address in connection with your account, you agree that Flewd and its third-party service providers may use your email address to contact you about your Flewd account or Content you have submitted to the Sites, including the Community, or for other administrative purposes and for any other purpose permitted or required by law. Flewd's Privacy Policy provides further detail on the manner in which Flewd may collect and use personally identifiable information about you, including any information you supply in connection with your use of these Sites and participation in the Community.

18. Waiver

No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and Flewd's failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

19. English Language

It is the express wish of the parties that these Terms of Use and all related documents be drawn up in English. C'est la volonté expresse des parties que cette convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.

20. Dispute Resolution

If a dispute should arise between you and Flewd, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer’s satisfaction by using our customer service, reachable by calling 1-877-SEPHORA or by sending an email to customerservice@flewd.com.

If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU AND FLEWD AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITES AND THE COMMUNITY MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. The preceding sentence does not apply to New Jersey residents.

21. Agreement to Arbitrate Disputes

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

IF YOU ARE A U.S. RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:

WE BOTH AGREE TO ARBITRATE: You and Flewd agree to resolve any claims relating to these Terms through final and binding arbitration, except that, to the extent you have in any manner violated or threatened to violate Flewd’s intellectual property rights (for example, trademark, trade secret, copyright, or patent rights). Under such circumstances Flewd may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Site, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above.

WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to award the same damages and relief that a court can. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed, and the remaining arbitration terms shall be enforced.

ARBITRATION PROCEDURES: The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution provision. Arbitration shall be initiated through JAMS. Any dispute, controversy, or claim arising out of or relating to these Terms shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures. If there is a conflict between JAMS Rules and the rules set forth in this Agreement to Arbitrate, the rules set forth in this Agreement to Arbitrate will govern. The JAMS Rules and instructions for how to initiate an arbitration are available from JAMS at http://www.jamsadr.com or 1-800-352-5267. To initiate arbitration, you or Flewd must do the following things:

(1) Write a demand for Arbitration. The demand must include a description of the Claim and the amount of damages sought to be recovered. You can find a copy of a Demand for Arbitration at www.jamsadr.com.

(2) Send three copies of the Demand for Arbitration, plus the appropriate filing fee to your local JAMS office.

(3) Send one copy of the Demand for Arbitration to the other party.

Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, except that for claims of less than $1,000, you will be obligated to pay $25 and Flewd will pay all other administrative costs and fees. In addition, for claims of less than $1,000, Flewd will reimburse you for the $25 fee if the arbitrator rules in your favor. Arbitration under this agreement shall be held in the United States county where you live or work, New York State, or any other location we mutually agree to, subject to New York State law. The arbitration may award on an individual basis the same damages and relief as a court (including injunctive relief). Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

AUTHORITY OF ARBITRATOR: The arbitrator will decide the rights and liabilities, if any, of you and Flewd, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and the Terms. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and Flewd.

NO CLASS ACTIONS: You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.

WAIVER OF JURY TRIAL: THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in court and are subject to very limited review by a court.

In the event any litigation should arise between you and Flewd in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND FLEWD WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING TO ACCEPT THIS AGREEMENT TO ARBITRATE.

OPT-OUT OF AGREEMENT TO ARBITRATE: You can decline this agreement to arbitrate by emailing Flewd at arbitrationoptout@flewd.com and providing the requested information as follows: (1) Your Name; (2) the URL of Terms of Use and Agreement to Arbitrate Disputes; (3) Your Address; (4) Your Phone Number; (5) and clear statement that you wish to opt out of this arbitration provision in the Terms of Use. The Opt-Out Notice must be emailed no later than 30 days after the date you first accept the Terms of Use by using the website.

22. Choice of Law/Forum Selection

These Terms shall be governed by and construed in accordance with the laws of the State of New York, excluding its conflict of law rules. For any action where the Arbitration Agreement permits the parties to litigate in court, you further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in the State of New York.

23. Severability

The provisions of these Terms of Use are intended to be interpreted in a manner which makes them valid, legal, and enforceable. In the event any provision is found to be partially or wholly invalid, illegal or unenforceable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. It is expressly understood and agreed between the parties that such modification or restriction may be accomplished unilaterally by Flewd, or alternatively, by disposition of an arbitrator or a court of law. If such provisions cannot under any circumstances be so modified or restricted, they shall be excised from the Terms of Use without affecting the validity, legality or enforceability of any of the remaining provisions.

PRIVACY POLICY

Last updated: July 20, 2020

This policy describes how Flewd Inc. (collectively, “Flewd”, “we”, “us” or “our”) collects, uses, and shares the information we obtain from you online and in stores.

> What Our Privacy Policy Covers

> What We Collect

> How We Use Your Personal Information

> How We Share Your Personal Information

> How We Protect Your Information

> Your Choices

> California Privacy Notices

> Communicating With Us

> Changes To This Policy

What Our Privacy Policy Covers

This privacy policy discusses the “personal information” that Flewd obtains from you on Flewd.com, in store, in connection with marketing offers and our text message replenishment program, and under the Flewd Community program. When we use the term “personal information” we are referring to information that is connected to your name. This may include things like your e-mail address, mailing address, birthday, telephone number, photographs, personal images, or beauty profile information you provide such as hair color and eye color, or information about the products you purchase, when those pieces of data are stored with your name. Any information that is not connected to your name is not considered personal information.

This privacy policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Facebook, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this policy.

What We Collect

The following are examples of the personal information that we collect:

Activity    Examples of Personal Information Collected

Registering on our website    Name and e-mail address

Purchasing on our website    Name, credit card number, billing address, shipping address, and phone number

Sweepstakes and contests    Name, e-mail address, and age

Product Availability Notifications    Name and e-mail address

Product Replenishment    Name and phone numner

In addition to the above, we may use the following technologies to automatically collect information about your activities on our websites.

Cookies.1

Flash Cookies.2

Web beacons, clear pixels, or pixel tags.3

Web server logs.4

Geo-location technologies.5

Note that we do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.

How We Use Your Personal Information

Flewd primarily uses the personal information that it collects to provide you with products, information, and services. We may use your information to track your purchase history and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.

How We Share Your Personal Information

Flewd may share your personal information in the following circumstances:

Corporate affiliates. 

Flewd may share certain personal information with its affiliates (including parent company, sister companies and subsidiaries.)

Service providers. 

We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail, text messages, and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. We share U.S. client e-mail activity data with Epsilon Data Management, LLC (“Epsilon”) to help Epsilon better target e-mail deployments to consumers for marketing purposes. While Epsilon has a license from Flewd to use e-mail addresses and e-mail activity data in its application, Epsilon does not share e-mail addresses or any specific e-mail activity data with other third parties that are not Flewd service providers (although Epsilon may share aggregate/non-specific activity data). Should you wish to opt out of this sharing, you simply need to opt out of e-mail communications from us.

Joint Marketing Partners. 

We may share your personal information with third parties that we have partnered with to jointly create and offer a product or service, including financial institutions, such as if we offer you a Flewd branded payment card. These joint marketing partners may only use this information to market and offer Flewd-related products, unless you have given consent for other uses. Additionally, to the extent permitted by law, Flewd’s joint marketing partners may share your personal information with us to better serve you.

Social Networks, Widgets, and Plug-ins. 

If you use any features made available to you on our website by a third party it may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook.

Other instances Flewd may share your personal information in order to protect the legal rights of our company, our employees, our agents, and our affiliates, to protect the safety and security of our visitors, to detect and protect against fraud, or to comply with law or legal process.

Business transition. 

Flewd may share your personal information with another company that buys some, or all, of the assets or stock of Flewd, and that company may use and disclose personal information for purposes similar to what is described in this policy. Flewd may also share personal information with prospective purchasers to evaluate the proposed transaction.

Flewd may share de-identified information (i.e., information that is not directly connected to your name) in the following circumstances in addition to those identified above:

Aggregate information.

We may share de-identified aggregate information about our customers with advertisers and marketing partners.

Behavioral-based advertising.

A third party may use technology (e.g., a cookie) to collect information about your use of our website and other websites so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on our website, or on other websites.

How We Protect Your Information

We realize that our customers trust us to protect their personal information. We take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

Your Choices

You have the following choices with how your information is used:

Your Options    

What you need to do

Updating or Correcting the Personal Information Relating to Your Account    You can update or correct your name, e-mail address, security questions, and other preferences by logging into your account and clicking on the “My Account” page or calling 1-877-SEPHORA and speaking with a representative.

Receiving newsletters and promotional e-mails    

You can click on the “unsubscribe” link at the bottom of any promotional e-mail that you receive. You can also edit your e-mail preferences on your “My Account” page. Please call 1-877-SEPHORA to discontinue receiving material by mail.

Behavioral Based Advertising    

You can opt-out of some, but not all, online behavioral based advertising by clicking here or by using your browser settings to block cookies or notify you when a cookie is set.

Remove content from user review    

You can remove content that you posted on a Flewd public space, such as part of a Ratings & Review, by e-mailing details to community.support@flewd.com. Note that we will endeavor to honor your request to remove information, however, our removal of your information does not completely erase that information from the internet. For example, historical copies, or “caches,” may remain.

Receiving Text Messages    

When Flewd sends you a text, you can reply "STOP" to stop receiving text messages from Flewd.

CALIFORNIA PRIVACY NOTICES

If you are a California resident under 18 years old and a registered user of the Site, you can request that we remove content or information that you have posted to our Site or on Community. Please note that responding to your request may not ensure complete or comprehensive removal from our Site or on Community (e.g., if the content or information has been reposted by another user). To request removal of content or information, please contact us at the address, telephone or email below.

Communicating With Us

If you have any questions about our privacy or security practices, or of you would like to request access to or correction of your personal information, you can contact Flewd’s General Counsel by mail, telephone, or e-mail:


Flewd Inc.

Legal Department, Privacy

1182 Broadway, 9B

New York, NY 10001

1-833-445-7318

privacy@flewd.com


Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections.

If we need, or are required, to contact you concerning any event that involves your personal information we may do so by e-mail, telephone, or mail.

Changes To This Policy

We may revise this policy from time to time. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date of the latest version at the top of each policy.


1 "Cookies" are small bits of information that are placed on the hard drive of your computer. Cookies remember information about your activities on the site to make your visits to our website more enjoyable and valuable to you by providing a customized experience and recognizing your preferences when you visit our website. If you've chosen to disable cookies on your browser, some of the functionality of our website may be lost. Certain of our web page, particularly those that require a login and password, require that cookies be enabled in your browser and cannot be used when you have disabled cookies in your browser.


2 Flash cookies (also called Local Shared Objects or “LSOs”) are data files similar to cookies, except that they can store more complex data. Flash cookies are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services.


3 Web beacons are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.


4 Web server logs are records of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server.


5 Geo-location technology refers to technologies that permit us to determine your location. We may ask you to manually provide location information on our website, or to enable your mobile device to send us precise location information. We may also automatically collect general location information from your web browser.

RETURNS / EXCHANGES

Last Updated: July 20, 2020


> Returns Policy

> Flewd.com Purchases

> Flewd.com Returns by Mail

> Gift Returns


Returns Policy

If you are not completely satisfied with a Flewd purchase or gift for any reason, please review our return, refund, and exchange policies below for Flewd.com purchases and in-store purchases. Products must be returned in new or gently used condition. Flewd monitors return activity for abuse and reserves the right to limit returns or exchanges at Flewd.


Flewd.com Purchases

Flewd.com purchases can be easily returned by mail.  Please email us at customerservice@flewd.com to receive a pre-paid return shipping label (follow the return procedures described below). This pre-paid shipping label will be deducted from your return balance.  We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.


- When you return your purchase to Flewd.com by mail and we receive your item within 60 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.

- If we receive your item by mail within 61-90 days of purchase, or if your item was paid for with a Flewd gift card, online store credit or your PayPal account and we receive it by mail within 90 days of purchase, you will receive a full refund in the form of an online store credit for the item which may be redeemed at Flewd.com. For more information on how to redeem your store credit, please go to Customer Service on Flewd.com and click on Payment Methods.


Items purchased on Flewd.com may not be returned by mail, and will not be refunded, 90 days after the purchase date. Items shipped to Flewd outside of the returns window, not in new or gently used condition, without a receipt, or not purchased at Flewd, may not be credited back or returned to you.


Flewd.com Return Procedures


Flewd.com Returns by Mail

- Please email us at customerservice@flewd.com to receive a pre-paid return shipping label.

- Package your return item in the manufacturer's product box and Flewd packaging (if available).

Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

- Print the pre-paid return label provided to you and ship via USPS.

- You will receive an email confirmation when your return is processed.


Returns can be mailed to:

Flewd Inc.

1182 Broadway, 9B

New York, NY 10001


It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.


Gift Returns

If you are returning a Flewd gift that you received by mail and do not want the refund to go to the purchaser, before mailing the return please call 1-833-445-7318 to set-up the gift return under your account.


All returns are subject to validation and approval at Flewd’s discretion.



SHIPPING

Last Updated: July 20, 2020


We offer FREE Standard 3 Day Shipping on all U.S. merchandise orders $50 and over (excluding taxes).


Frequently Asked Questions

> Shipping Costs & Delivery Times

> Hawaii, Alaska & Puerto Rico

> P.O. Box

> International Shipping

> APO/FPO/DPO Military Addresses

> Multiple Shipping Addresses

> Business Days & Holidays

> Multiple Shipments

> Tracking Orders


Shipping Costs & Delivery Times

Standard orders must be placed by 11:59 PM PT to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 3 business days from when the order is processed. Delivery times are based on orders placed between Monday – Friday.


Flewd.com offers FREE STANDARD 3 DAY SHIPPING on all U.S. merchandise orders $40 and over (excluding taxes). Select items considered hazardous materials are restricted and must be shipped with Ground Service. Orders $40 and over always ship for free—no promotion code needed. For shipments totaling less than $40, there is a delivery charge for Standard 3 Day shipping. Our standard shipping option is Standard 3 Day shipping.


Gift cards are shipped separately from merchandise with USPS First Class Mail for FREE. For shipping to Hawaii & Alaska, P.O. Box and APO/FPO/DPO Military Addresses, Flewd.com uses USPS Priority.


Hawaii, Alaska & Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico we offer USPS (Priority), 2 Day and 1 Day shipping services. Orders $50 and over will be shipped free of charge with USPS Priority. We regret that we are unable to ship restricted items to Hawaii, Alaska, or Puerto Rico.


P.O. Box

If you are shipping to a U.S. P.O. Box, we offer USPS Priority free on orders $50 and over. If your shipment contains restricted items, you must use USPS Ground (Parcel Post).


International Shipping

For other destinations, please visit our International Shipping Information page for details.


APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.


For additional restrictions to APO, FPO, and DPO addresses (See Restricted Hazardous Items).


Multiple Shipping Addresses

At this time, we can only ship to one address per order.


Business Days & Holidays

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.


Packages do not ship from our distribution centers on weekends or the following US holidays:


New Year’s Day

Martin Luther King Jr. Day

Memorial Day

Juneteenth

4th of July

Labor Day

Veteran's Day

Thanksgiving

Christmas


Multiple Shipments

To better service our clients, we use merchandise inventory from all our Flewd warehouses across the country. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations. You will receive notification via email when your order is being split into multiple shipments. There is no additional shipping fee when your order is split into multiple shipments. Alternately, we may combine multiple orders into one shipment.


Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on Flewd.com, visit the My Account area. You will need to sign in to access your account information.

FAQs - Product

How do you use it?

Dissolve all of this bag into a full tub of warm water.  Hop on in and soak for 15 minutes or longer.  You might want to rinse quickly after with warm water and pat your skin dry.  If you want, you can also do a foot soak – just dissolve 2 cups in warm water and follow the same instructions.

Can you use too frequently? 

We love a good bath, sometimes even twice in one day.  However, we recommend using every other day, but it is safe to use every day if you want. 

Can I use with other bath products? 

Absolutely, yes.  You can toss other products into your bath water – we’ve been known to toss in a few essential oils!  It’s also totally cool to layer lotions and oils on afterwards.

Can it be used in cold water? 

It totally can, but your skin won’t be able to absorb all the vitamins and minerals without warm water.  So, you won’t get the benefits of stress reduction.

Is it safe to use when pregnant?

Yes, all our products are natural and made without potentially harmful ingredients.  However, before using, we recommend checking with your doctor before use just in case.

I have sensitive skin, is this safe for me? 

We’ve done everything we can to make this as gentle as possible, so for most people it will not irritate skin.  Since it’s made with natural ingredients, there is a very small chance of an unknown allergy that could cause some skin irritation.

Tested on animals? 

Absolutely not – eeeewwwww.  We would never do this and ensure that even our individual ingredients have never been tested on animals.

Does it have an expiration date? 

From the date we send you a pouch of magic you have about 12 months before the natural nutrients start to lose their potency. 


FAQs - Ingredients

Does this have preservatives? 

Our products are free from preservatives or any ingredient designed to extend the life of a product.

Tested on animals? 

Absolutely not – eeeewwwww.  We would never do this and ensure that even our individual ingredients have never been tested on animals, nor do we pay others to do so.

Any ingredients that could be harmful? 

You'll be hella happy to know that all Flewd products are free of parabens, sulphates, mineral oil, animal oils, methylisothiazolinone, formaldehyde, benzalkonium chloride, coal tar, hydroquinone, triclosan, and triclocarban, mercury, oxybenzone and other harmful, unsavoury things.

Got More Questions?

SUBMIT YOUR QUESTION HERE